Shipping policy
SHIPPING POLICY
Last updated: 31 August 2026
Thank you for shopping with K.LAWRENCE Haircare. We carefully prepare and pack every order before dispatch.
This Shipping Policy explains how orders are processed, shipped and delivered.
1. ORDER PROCESSING
Orders are processed and packed as quickly as possible after payment has been successfully received.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During launches, promotions, sales periods or other high-volume periods, processing may take longer than usual.
Once your order has been dispatched, you will receive shipping or tracking information where available.
2. SHIPPING WITHIN AUSTRALIA
K.LAWRENCE Haircare ships orders throughout Australia.
Available shipping options and applicable delivery charges will be displayed at checkout.
Delivery times shown at checkout or provided by the carrier are estimates only and are not guaranteed by K.LAWRENCE Haircare.
Delivery may take longer during busy periods, public holidays, severe weather, carrier disruptions or other circumstances outside our reasonable control.
3. SHIPPING ADDRESS
Customers are responsible for ensuring that their name, shipping address and contact information are entered correctly before completing an order.
Please carefully check your shipping details before submitting your order.
If you notice an error after placing your order, contact K.LAWRENCE Haircare as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
If an order is returned to us because an incorrect or incomplete address was supplied, the customer may be required to pay additional postage charges before the order is resent.
4. TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your shipping notification.
Once an order has been handed to the delivery carrier, tracking updates and delivery scans are managed by the carrier.
5. DELIVERY DELAYS
K.LAWRENCE Haircare is not responsible for delivery delays caused by postal services, courier companies, natural disasters, weather conditions, public holidays or other circumstances outside our reasonable control.
However, if your parcel appears to be significantly delayed, please contact us and we will assist where reasonably possible.
6. LOST OR MISSING PARCELS
If tracking shows that your parcel has not been delivered within the expected delivery timeframe, please contact us so the matter can be investigated with the carrier.
If tracking shows a parcel as delivered but you cannot locate it, we recommend first:
- checking around your property and any safe-drop locations;
- asking other members of your household;
- checking with neighbours where appropriate; and
- contacting the relevant delivery carrier.
K.LAWRENCE Haircare will assist with reasonable enquiries or carrier investigations where possible.
Your rights under the Australian Consumer Law are not affected by this policy.
7. SAFE DROP AND DELIVERY INSTRUCTIONS
Where a customer authorises a parcel to be left in a safe location, responsibility for the parcel may transfer according to the delivery carrier's applicable terms and conditions.
Customers should ensure that any nominated safe-drop location is secure and protected from weather, excessive heat and other conditions that may damage haircare, skincare or cosmetic products.
8. HEAT AND PRODUCT STORAGE
Haircare, skincare and cosmetic products may be sensitive to excessive heat, direct sunlight and inappropriate storage conditions.
Once a parcel has been successfully delivered, customers should collect and store their products appropriately as soon as reasonably possible.
K.LAWRENCE Haircare is not responsible for product deterioration caused by inappropriate storage or prolonged exposure to unsuitable conditions after successful delivery, except where responsibility cannot legally be excluded.
9. DAMAGED PARCELS
We take care when packaging orders to minimise the risk of damage during transport.
If your order arrives damaged, leaking or otherwise affected during delivery, please contact K.LAWRENCE Haircare as soon as reasonably possible.
Please provide:
- your order number;
- photographs of the damaged product;
- photographs of the outer packaging or shipping box where possible; and
- a description of the issue.
Please retain the damaged product and packaging until we have assessed the matter, as this information may be required for a claim with the delivery carrier.
Where required under the Australian Consumer Law, an appropriate remedy will be provided.
10. INCORRECT ITEMS
If you receive an item that is different from what you ordered, please contact us as soon as possible.
We will arrange an appropriate resolution at no additional cost to you where the error was made by K.LAWRENCE Haircare.
11. RETURNED-TO-SENDER PARCELS
If a parcel is returned to K.LAWRENCE Haircare due to an incorrect address, unsuccessful delivery, failure to collect the parcel or another circumstance attributable to the customer, additional postage charges may apply before the order is resent.
Any refund request relating to a returned parcel will be considered in accordance with our Refund Policy and the Australian Consumer Law.
12. CHANGE-OF-MIND RETURNS
Shipping costs are not refundable for change-of-mind purchases.
K.LAWRENCE Haircare does not generally accept change-of-mind returns for haircare, skincare or cosmetic products due to hygiene, contamination, tampering and product-storage considerations.
Please refer to our Refund Policy for further information.
Nothing in this policy limits your rights under the Australian Consumer Law.
13. CONTACT US
If you have any questions regarding shipping or an existing order, please contact K.LAWRENCE Haircare using the contact details provided on our website.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
K.LAWRENCE Haircare
South Australia, Australia